Customer reviews of Surecar Direct
At Surecar Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 146 customer reviews
Easy and trustworthy
By Sophie R on 19 January 2018 | Purchase not verified
Travelled further a field to get a car from Surecar Direct because of the good reviews I read. Glad I did! They were really helpful when I boughg my Mazda3 a few months ago. Everthing was easy and friendly honest team. Would recommend.
Ford KA Edge
By Mike T on 15 November 2017 | Purchase not verified
Having looked at 10 Ford KA’s around the area,based on the garage description, it was a pleasure to finally see a car with a description of true reflection. The car was thoroughly clean and very presentable. I was left to view the car in my own time, any questions answered politely and honestly. After test diving the car, the buying process was made easy by the dealer staff, and I was made to feel at ease. Any minor queries regarding the car were addressed professionally. Very pleased with the car, highly recommend.
Excellent, Satisfied, Happy :-)
By Jason W on 18 September 2017 | Purchase not verified
I purchased a Honda Civic from these guys back in July and cannot praise Surecar enough for a positive experience throughout. Originally went to look at a different car which after test driving my girlfriend and I decided against, so we ended up to looking at the other vehicles there. Despite the fact we wanted to test drive other vehicles the sales guys were only to happy to assist, at no point did they employ any pressure or heavy handed sales techniques. It was all very casual conversations, a few jokes and nothing was too much trouble despite the fact they had to move almost all their vehicles to get one or two out that we wanted to test drive..we test drove 4 cars in total and ended up buying a Honda much to my surprise. There was a small snagging issue which didn't present itself until a few days after we had purchased. However the guys at Surecar carried on with the excellent customer service and offered a few ways to put things right. Surecar offer a 10/10 salesservice
Very professional dealership.
By Nicholas L on 14 August 2017 | Purchase not verified
I bought a Mazda 6 sport estate recently from Surecar direct. Great customer service from both Andy and Martin which left me feeling reassured about the car I was buying from them. Very pleased with the Mazda apart from one of the speakers was faulty. No problem at all after speaking with Andy who said he would order the part straight away. I will not hesitate to buy another car from Surecar direct in the future.
Fiesta zetec s brake issue
By Andy C on 08 June 2017 | Purchase not verified
I found a zetec s and rang surecar to see if they still had it, they did, took a test drive and brake pedal travelled way to far for my liking, informed andy about this and told it would be sorted, picked up the car drove home and brake pedal still travelled, got home and spent 2 hours cleaning the interior out lots of dirt and dog hair, a little more attention to detail would be better, brake problem has resurfaced, took it back to surecar dealt with martin, they had car for 2 days and still the problem is there, i was told a brake pressure test was done, although all i could see they done was wash the alloys and stick their sticker on back window, have now had to take it to another garage only to find it needs new pads, new discs, adjustments in the rear brakes to tighten up the brake pedal, more money that has to be magically found, although they are enthusiastic i wouldnt recommend or buy another car from them, if you do get an aa inspection first
Dangerous and devious
By Oli Q on 23 May 2017 | Purchase not verified
I purchased a car from this garage with 3 months warranty. Immediately there was a problem with the CV joint so I returned and asked them to fix it. They refused to acknowledge the issue and it took three visits before the CV joint was finally replaced. The very next morning I was driving down the motorway and completely lost any control over the steering. It was a very dangerous situation and I was lucky not to have crashed. I paid for a recovery vehicle to transport the car back to the garage so that it could be looked at again. The car was left in a completely un-drivable state and I informed them that I would be sending them the invoice for the recovery vehicle. Later that day, Matt from Surecar called me to say they had looked at the car and could find no fault whatsoever. This was a blatant move to get out of paying for the recovery vehicle and not admit responsibility for their poor workmanship. I could not recommend Surecar to be trustworthy and do not think they have shown any
IM VERY HAPPY FOR MY NEW CAR !!!
By ANTREAS G on 29 April 2017 | Purchase not verified
Hi my name is Antreas and I am from Cyprus. Yesterday I take my car from the port in Limassol and I have my first experience I drive until my town Larnaca and I feel very happy for what I have in my hands. For one month I see many cars from deferent places in England and deferent dealers in internet . I decide to by a car from Surecar Direct because I see in deferent foots from this company they have respect for what they have . I see organize, I see clear cars but the most important think for me and I say again the most important think for me was the way how they try to help me Mr. Martin and Mr. Andy to by a car from there. I don't want to write other thinks because is not very good my English I hope ho read this to understand what I mean and for the last 'THANKS SURECAR DIRECT, THANKS MR MARTIN ' for my new car !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A really refreshing car-buying experience
By Andrew M on 04 April 2017 | Purchase not verified
Surecar Direct are a truly customer-focused dealership but without any of the pushy sales tactics. They really go out of their way to make sure you are happy and that everything is done properly. If I ever need another car, I will be back!
By Colin W on 30 March 2017 | Purchase not verified
We brought a Mazda 6 from surecar in 2013 but there was a flat spot so they fixed it,then they said the turbo had gone,so they said they put a new one in,well three years down the line the Turbo has gone again,it started to play up so we had 4 new injectors fitted at a cost of £1200 pounds still no different,the next thing is a new turbo well no thanks not at another £1000 so have sold it now.my argument is if sue are put in a new turbo there's no way it would have gone again in 3years.so if sure are tell you there's something that needs fixing by them before you by it then I would look elsewhere.
By Mark D on 18 March 2017 | Purchase not verified
I bought a Mazda 6 fr0m Surecar .They allowed me plenty of time to test drive and view the car. They answered all of my questions and dealt with a few small issues before purchase . Excellent service from helpful and friendly staff, many thanks to Rich and Martin.
- 0117 9391649 07855 947142
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
Possible Alternative times available by appointment.Closed Christmas Eve,Xmas Day & Boxing Day, Easter Sunday
& Bank Holiday Mondays
We always advise to call first before you travel !!