Customer reviews of Surecar Direct
At Surecar Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 132 customer reviews
My second car from Surecar - superb!
By Chris P on 25 January 2017 | Verified purchase
I bought a BMW 1 Series four years ago from Surecar. I was so impressed I looked there first when looking for something newer earlier this month. They had a Mazda 6 with low mileage, perfect for my upgrade. They gave me a fair trade in price and sorted everything on the Mazda so as it was ready and waiting when I turned up in a rush on Friday lunch time to pick it up as I was off for a weekend away in it - they'd even put fuel in for me!! Their customer service really is second to none. See you in another four years! ¿
Excellent Buying Experience
By Andy A on 24 January 2017 | Verified purchase
Bought car (Mazda 2.2D Sport) on behalf of my son who lives elsewhere in the country. Spotted it on line through Surecar website and droppped in to have a look. Dont be put off by the location of the dealership. Staff helpful but not pushy from the outset. Once deal agreed they did exactly as asked it terms of preparing the car for collection and it all went through very smoothly. I would buy from them again. My son is very pleased with the car and its running very well so far!
This is what buying a car should be like
By Kelly T on 21 January 2017 | Verified purchase
Excellent customer service, and this was consistent throughout my experience. From Aaron's amazing tea, Rich's approach with my little one and expertise, to Martin's colleagues ensuring the phone was answered to other customers, whilst he was busy helping me. The Surecar Team are knowledgeable and honest, which makes a huge difference especially when you are buying a used car which obviously won't be perfect. I cannot see me going to another garage again.
Superb from Surecar, we will be back.
By Philip F on 16 January 2017 | Verified purchase
I was searching for a car on auto trader and cam across Surecar Direct. I arranged to view the car on a Saturday due to work. On arrival the satnav took us down a side street to a set of units you wouldn't know were there. I have spent many days in the past driving round the car dealers of Bristol but only visited the ones on the main streets that everybody knows. Clearly Surecar Direct have built there business on adverts and referrals as the place was buzzing. We were shown the car we were there to see and straight away it was clear to see the cars sell themselves. We looked around the car then asked to test drive which was not a problem. The car was superb (mazda3) and when we returned i know wasn't leaving without it. There was no pushy selling or haggling just a bit of banter over a coffee. A week later I picked the car up with a brand new mot and service last thing on a rainy Saturday afternoon. Still the guys were great after a long week. They couldn't do enough. Well done
By Barry S on 14 January 2017 | Verified purchase
After looking on auto trader for a car and seeing lots of adds I came across Surecar . The photos and the excellent feedback from customers made me look a little more I called them an asked about the car I wanted an about trading my old car in. They gave me a fare price and described the car to me and said it would take a few days to get ready for me. So I went to Bristol a good 90 miles trip to get my new car. It's was as they said in excellent condition like new when you pick one up from the showroom. Staff are all very professional and know there job I'm over the moon with my focus titanium x. Big thank you will buy from then again worth traveling a few miles for ***** excellent ***** B.Sallis
What a refreshing car buying experience!
By Daniel Y on 09 January 2017 | Verified purchase
Whilst searching the web after needing a new car I found Surecar. I gave them a call and from that moment onwards, I can honestly say that my car buying experience was a relaxing pleasure. I'm normally used to feeling pressured and uneasy when looking at cars but I can honestly say that with these guys it wasn't the case. They seem to only stock good quality cars leaving you with many options to choose from. They gave me helpful and sound advice without being pushy in the slightest and when I finally made my decision, they went above and beyond what I expected to ensure the car was at it's best for me when I drove it away. I've never been a fan of buying used cars, however these guys have genuinely restored my faith in the trade. They gave me peace of mind, a free warranty, a fair p/x, great customer service and for me this was a refreshing experience that I would highly recommend to anyone looking for a good quality used car.
All Positive Things
By Nat C on 18 November 2016 | Verified purchase
I bought a car from surecar as they where very helpful with the buy very polite considerate to my needs. The car has been great few small issues that where sorted out strait away with no stress.I would highly recommend these guys as Martin and Richard that I dealt with where very honest in there job and reliable when I needed them.I can only say positive things about surecar direct as all the way through have been great thanks to them the Mazda I bought is FAB Thumbs UP !
5 star service
By Thomas B on 12 November 2016 | Verified purchase
Great all-round service from Martin, Rich, and the other staff. Fantastic personal service from my first call all the way through the process. The standard of prep prior to pick up was outstanding and outstripped sloppy main dealers by miles. Not only that, I love my new Mazda 6; it's so great to drive. From my experience it is rare to find such professionalism and quality in the used car market, so I wouldn't hesitate to recommend Surecar Direct to anyone. 5 stars *****
By Steve O on 29 October 2016 | Verified purchase
Excellent staff they are all very friendly and helpful, nothing seems to much trouble . Martin who delt with me made the who process of buying my new car very easy , everything was explained as we went through the process would highly recommend
Exceptional cutomer service.
By Cherry M on 25 September 2016 | Verified purchase
Very friendly and knowledgeable staff especially Rich! And Martin ensured the whole process went smoothly especially the paperwork. It makes a pleasant change these days to meet people who care about their customers. Thanks again guys..
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
Possible Alternative times available by appointment.Closed Christmas Eve,Xmas Day & Boxing Day, Easter Sunday
& Bank Holiday Mondays
We always advise to call first before you travel !!